Frequently Asked Questions

When can I move in?

If there is a storage space available that meets your specific storage needs, you can move in anytime.

How much notice needs to be given before I move out?

We require a 10-day written notice before you move out.

What type of identification do I need to provide in order to rent a space?

We require a government-issued ID (example: driver’s license, state ID, or passport).

Do I need to sign a long-term lease?

No, we rent on a month-to-month basis unless the customer requests otherwise.

Does there have to be someone in the office to let me through the security gates?

No. At the time of signing you will be given your own security pass code that will allow you access to your unit.

How do I make a payment?

You can pay in person, mail a check or money order or make a payment through our website. You may also sign up to have payments automatically deducted from your credit card/savings/checking account monthly.

What forms of payments do you accept?

Cash, Checks, Money Orders, VISA, MasterCard, American Express and Discover.

How do I know how much storage space I will need?

You can either use our Storage Calculator on our website or call our manager for assistance.

Do I need to bring my own lock?

We provide a lock at move in.

Are there any items that I am NOT able to store?

Explosives, flammable liquids, toxic materials and perishables. Please contact us if you have any questions regarding a specific item.

What are the hours of operation?

You can access your unit between the hours of 6am and 10pm.

Lone Star FAQ

Store hours:

Bryan: Monday – Friday 9:00am-12:30pm & 1:00pm-5:30pm Saturday 9:00am-12:30pm
Clay Road: Monday – Friday 9:00am-12:30pm & 1:00pm-5:30pm Saturday 9:00am-12:30pm & 1:00pm-5:30pm
Fm 529: Monday – Friday 9:00am-12:30pm & 1:00pm-5:30pm Saturday 9:00am-12:30pm & 1:00pm-5:30pm
Odessa: Monday – Friday 9:00am-12:30pm & 1:00pm-5:30pm Saturday 9:00am-12:30pm
San Angelo: Monday – Friday 9:00am-12:30pm & 1:00pm-5:30pm Saturday 9:00am-12:30pm